FAQ -

Frequently Asked Questions

FAQs

01. What types of properties can I rent through your platform?

We offer a variety of short-term rental options including apartments, villas, and vacation homes in various locations.

02. What are the requirements for listing my property on your platform?

The property must meet high-quality standards, be well-furnished, and equipped with all basic necessities including Wi-Fi connection. It is also necessary for the property to be legally authorized for short-term rentals.

03. How do you determine rental prices for my property?

Prices are determined based on various factors including location, property features, seasonality, and local occupancy rate.

04. What management services do you offer for short-term rentals?

We provide comprehensive services including reservation management, guest communication, check-in and check-out, cleaning, maintenance, and emergency management.

05. How is the security of my property ensured?

We implement rigorous security measures including modern surveillance systems and guest verification protocols to ensure that your property is protected.

06. What happens if a guest damages my property?

We offer insurance coverage that protects against accidental damages. Additionally, we require a security deposit from guests to cover any damages.

07. Can I choose to block dates on the calendar for personal use?

Yes, owners can block dates for personal use, provided it is communicated with sufficient advance notice.

08. How can I start working with you?

You can start by filling out the request form on our website or by contacting us directly to discuss the details of your property.

09. What are the cancellation policies for guests?

We offer various cancellation options, from flexible to more restrictive, to accommodate the different needs of guests and owners. Specific details are available in the description of each property.

10. How is the check-in and check-out process handled?

Check-in and check-out can be managed either directly by owners or by our staff. We also offer self-check-in options through code safes or smart lock systems, ensuring flexibility and convenience.

11. What additional services do you offer for guests during their stay?

We offer a range of extra services upon request, such as airport transfers, tour booking, and local activities, as well as concierge services to make our guests’ stay as enjoyable as possible.

12. Can I review my stay experience or the property I stayed in?

Yes, we encourage our guests to leave a review after their stay. Reviews help other guests make informed choices and help owners improve the service provided.

13. What measures have been implemented for property cleaning and disinfection?

We adopt rigorous cleaning protocols including disinfection of high-touch surfaces and the use of approved sanitizing products. The safety and well-being of our guests are our top priority.

14. How are payments and transactions handled?

Payments can be made through our secure website. We accept various forms of payment including credit cards, PayPal, and bank transfers.

15. Can I get a full refund if I need to cancel due to unforeseen circumstances?

We offer cancellation policies that may vary depending on the type of booking. For cancellations due to serious or unforeseen circumstances, we strive to be as accommodating as possible, but specific details are listed in our cancellation policies.

16. Are there any age or other requirements for guests?

Some of our properties may have age restrictions or other specific requirements, mainly to ensure safety and respect for the property and neighbors. Such information is always specified in the property description.

17. Can I modify my reservation once confirmed?

Yes, modifications are possible but subject to availability and may incur additional costs. It is recommended to contact us directly to discuss available options.

Get in Touch

You can always meet us no matter what the reason is. We are always eager to connect with interesting individuals. Whether you’re seeking a career or just partnering up with us, we’d love to hear from you.